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In today's fast-moving world of logistics, the demand for speed of operation and "right-first-time" quality standards mean that many companies are continually searching for new and improved methods of handling and storage.
Undoubtedly technology can play a major part, but at the same time the Human Factor in material handling remains key.

MAKING THE MOST OF MAN AND MACHINE Significant benefits can be measured by establishing the optimum relationship between man and machine. BT has always recognised this, and that is why the company has an unrivalled reputation for ergonomy in truck design.
There have been a number of notable innovations: BT was the first company to invent a flip-down driver platform on pedestrian trucks, to reduce operator fatigue and increase productivity. BT first developed the concept of a free-view mast – now an industry norm. BT remains the only company with a tilt-cab reach truck – which has been scientifically proven to reduce operator strain when working at height – reducing errors and improving efficiency.
Virtually every truck in the BT range has programmable performance parameters, to suit the operator and the application. All training programmes from BT are designed to maximise the benefits that can be derived from an effective man-machine interface – after all, it is our business!
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DAMAGE LIMITATION
The cost of damage in handling operations can be extremely significant – in terms of damage to equipment, damage to the goods being handled, and worst still the potential for human injury.
Recognising this fact, BT has worked with many customers to help to improve motivation and consequently performance levels. This can be achieved through increased cost awareness, and recognition of individual achievements.
BT also arranges truck driver championships that encourage recognition of the vital role of the truck driver – further improving skills and endorsing high driving standards.
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PRODUCTIVITY IS DRIVER-RELATED Whilst advanced administration and high performance trucks will play a major part in determining the overall productivity of an operation, the driver will invariably be the most significant factor. Errors in the handling process are always time-consuming and expensive - and sometimes the consequences can be very serious indeed.
THE REAL COST OF DRIVER ERROR A skilled and motivated driver will not only provide higher throughput, but will also avoid the risk of additional cost in terms of stock and equipment damage - or worse still human injury. Additional costs such as these can be enormous, both in personal and financial terms.
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THE RESPONSIBILLITY OF MANAGEMENT It is an unavoidable fact that in any operation, there is a requirement for companies to take responsibility for the safety of employees. In the case of forklift truck drivers that invariably means training, as well as careful recruitment and good organisation. At the same time developing good driving standards will not only maintain safety in the workplace, but it will also par dividends in improved efficiency and will consequently deliver higher levels of overall profitability.
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