Easy-Engineering Administration SYstem

A hybrid of modern technology and honest craftsmanship – that’s EASY (Engineering Administration SYstem) in a nutshell. You don’t even have to think about preventive maintenance. We take the initiative and schedule service calls with your contact person according to a set plan. Easy and trouble-free.

If, by chance, one of your trucks should be hit with an unforeseen breakdown or other problem, all you have to do is call the BT Customer Service Centre and we’ll get a service technician on the way fast.

Every technician carries a mobile phone and a handheld terminal that work together as a mobile business system. The business system gives the service technician all the vital statistics: customer address, reported fault symptoms, and the forklift truck’s model number and service history. En route to the customer, he is already planning the work. In the unlikely event that the problem can’t be fixed immediately, the technician can place a digital order for spare parts.